IT Support Engineer – Full Time | Office-based in Enniscorthy, Co. Wexford

Are you a tech-savvy problem solver with a passion for helping people? Do you thrive in fast-paced environments where every interaction matters?
Our client, a leading ICT services and solutions provider, is looking for an IT Support Engineer to join their Enniscorthy office.

Join a Legacy of Innovation
Our client is a well-established ICT services and solutions provider with over 40 years of excellence in innovation and customer service. Join their Support Centre team in Enniscorthy, Co. Wexford, where every day brings new challenges and opportunities to help people, learn, and grow. What matters most is your curiosity, problem-solving mindset, and willingness to make things work.


Role Overview
We are looking for a motivated and technically skilled IT Support Engineer to join our Enniscorthy office. In this role, you will be the first point of contact for IT support requests, delivering both 1st and 2nd line support to ensure smooth operation of hardware, software, and network systems. You will troubleshoot issues remotely and on-site, provide guidance to users, and escalate complex problems when necessary.
This role is ideal for someone with a few years of Level 2 IT support experience who enjoys problem-solving, working with people, and contributing to the efficiency of business-critical systems. You will also assist in maintaining documentation, configuring applications and print systems, and generating insights that support operational decision-making. A full driving licence is essential for on-site support visits.

Job Responsibilities

• Deliver 1st and 2nd line support via phone, email, and remote access tools.
• Conduct on-site and remote troubleshooting for hardware, networking, and software issues.
• Resolve issues with business-critical applications and core systems.
• Perform root-cause analysis for recurring problems.
• Use diagnostic tools, logs, and scripts to identify issues.
• Assist in configuring and maintaining print systems, software, and applications.
• Maintain detailed documentation for incidents, solutions, and changes.
• Escalate complex issues to senior engineers or third-party vendors as needed.
• Provide outstanding customer service and maintain professional communication.

• Minimum 2 years’ experience in a helpdesk or field-based IT support role, ideally at Level 2.
• Proficiency in Windows OS, Microsoft 365, Azure, and Active Directory.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and Wi-Fi.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Visual Basic).
• Practical experience troubleshooting IT hardware and peripherals.
• Experience using helpdesk/ticketing systems.
• Strong problem-solving and communication skills.
• Ability to work independently and manage workloads efficiently.
• Full driving licence is essential.

• Familiarity with printers.
• Knowledge of Linux/macOS environments.
• Competency in SQL for basic querying or data analysis.
• Awareness of ITIL principles and practices.
• Industry certifications (e.g. CompTIA, Microsoft, Cisco, ITIL).

• Competitive salary and company pension scheme
• Access to a free financial advice service
• Life assurance and a comprehensive wellness programme 
• Sponsored training and ongoing professional development opportunities
• Regular team-building events and company-wide initiatives
• Flexible lifestyle days and 3 paid volunteer days per year