Wintel Server Engineer / Administrator - Onsite

Contract Details:

• Initial Term: 2 years

• Possible Extensions: Up to two additional 12-month periods

• Maximum Duration: 4 years total
  
   

Overview:
We are seeking an experienced Wintel Server Engineer / Administrator to provide direct support to onsite and remote IT users. The role requires strong technical expertise, proactive problem-solving, and a commitment to delivering excellence in customer service, data protection, and confidentiality.
 

Key Responsibilities:

• Provide support to users for equipment, network, internet, and other technical issues via phone or email.

• Manage and resolve all calls logged through the IT Helpdesk ticketing system.

• Manage relationships with suppliers and external IT service providers, including technical escalations to vendors as required.

• Ensure IT service delivery meets high standards of customer service, data protection, and confidentiality.
   

Required Skills & Experience (minimum 5 years):

• Microsoft Windows Server administration, including Active Directory Group Policy Management.

• Microsoft Exchange Online administration.

• Microsoft Office 365 administration and management.

• Microsoft Windows 11 Enterprise – customised deployment and support.

• Microsoft Endpoint Configuration Manager (formerly SCCM).

• Veeam Backup and Replication V12.x.

• Veritas Backup Exec.

• Veritas Desktop and Laptop (DLO) administration.

• Cisco Umbrella (Open DNS) administration and management.

• Checkpoint firewall administration.

• Wireless technologies, including configuration of wireless access points and switches.

• Security issues and protocols relating to wireless and endpoint infrastructure.
   

Desirable Qualifications:

• Microsoft certification to MCSA level or higher.

• Microsoft Azure certification.

• Qualification in IT service delivery frameworks (e.g., ITIL or equivalent).

• Advanced computer literacy, particularly with Microsoft Windows 11 Enterprise and Microsoft Office 365.