Technical Customer Service Associate – Full Time – Office-based in Enniscorthy, Co. Wexford

Are you a tech-savvy communicator with a passion for customer service?

Do you thrive in dynamic environments where every customer interaction matters?

Are you looking to join a fast-paced ICT team with clear career growth and development opportunities?
 

The Role in Brief:

Our client is one of Ireland’s leading ICT services and solutions providers, with over 40 years of innovation and customer service excellence.

They are currently seeking a Technical Customer Service Associate to join their Network Operations and Customer Support Centre based in Enniscorthy, Co. Wexford. As the first point of contact for support queries, you’ll play a key role in enhancing the customer experience through timely communication, service coordination, and technical problem-solving.

This is a fantastic entry point into a structured ICT environment with defined paths for growth in customer service, service delivery, or technical support.
 

Key Responsibilities:

• Act as the first point of contact for customers via phone, email, or system alerts

• Log, categorize, and assign tickets accurately using service management systems

• Resolve routine technical queries by applying documented procedures

• Coordinate ticket flow, resources, and priorities in line with SLAs

• Maintain professional communication with customers throughout the resolution process

• Support the Support Centre Manager in project coordination, reporting, and administration

• Monitor service levels and proactively flag potential capacity issues

• Assist in developing reports and metrics related to service performance

• Ensure compliance with data protection, information security, and EHS procedures

• Champion the effective use of service management tools

This Role Will Ideally Suit You If:

• You have at least one year’s experience in a customer-centric or technical support environment

• You have a Third-Level Degree in a business or technical discipline

• You have strong IT skills, and experience with service management or ERP systems is a plus

• You’re an excellent communicator with fluent spoken and written English

• You have a logical approach to problem solving and attention to detail

• You’re commercially aware and understand the impact of customer service on business performance

• Project management skills or certifications are an added advantage

Personal Attributes:

• Professional and customer-focused approach

• Positive, can-do attitude and a desire to contribute to a high-performing team

• Assertiveness and accountability when coordinating team workflows

• Eagerness to learn, grow, and contribute to continuous improvement

Rewards and Benefits:

• A supportive, fast-paced work environment with a strong team culture

• Sponsored training and ongoing professional development

• Life Assurance

• Wellness Programme including Employee Assistance Services

• Team-building events and company-wide initiatives

• Flexible lifestyle days and 3 paid Volunteer Days per year