Field Engineer (Junior) - Wexford

Are you an early-career Field Engineer with hands-on experience supporting IT infrastructure and resolving technical escalations?
Do you have strong troubleshooting skills, experience with end-user devices, infrastructure monitoring, and SharePoint, and are you open to a hybrid role based in Wexford?
Are you ready to grow your IT operations career while contributing to national-level digital services?
 

Location: Based in Wexford – Hybrid – Up to 3 days onsite each week (non-negotiable)
Start Date: June 2025 (or as soon as possible thereafter)
Schedule: Full-time, Monday to Friday, 7.5 hours/day between 08:00–18:00
Contract Duration: 12 months (approx. 230 days per year)
 

The role in brief:

A Junior Field Engineer is required to support ongoing ICT operations including the management of service desk escalations, end-user device deployment, SharePoint support, patch management, and infrastructure monitoring. The role combines remote and onsite support and is best suited for someone with 3+ years of hands-on IT support experience and proficiency in technologies such as Windows 10/11, Microsoft 365, SharePoint, Intune, SCCM, and basic networking tools. Travel expenses to the Wexford office are not reimbursed.
 

Key Requirements (Mandatory):

• Minimum of 3 years’ experience in a technical support or field engineer role

• Availability to start from June 2025

• NFQ Level 6 (or equivalent) in Computer Science, Business Information Systems, Engineering, or Information Technology

• Full driving license and access to own transport for travel to Wexford

Essential Skills & Technologies:

• Operating Systems: Windows 10/11, Windows Server

• Endpoint Management: Microsoft Intune, SCCM (System Center Configuration Manager), Autopilot

• Collaboration Tools: Microsoft 365 (Teams, OneDrive, Outlook), SharePoint Online

• Patch Management & Monitoring: WSUS, Microsoft Endpoint Manager, basic PowerShell scripting

• Networking Basics: TCP/IP, DNS, DHCP, VPN

• Hardware: Desktop/laptop configuration, imaging, deployment, and maintenance

• Ticketing Systems: Familiarity with ITSM tools (e.g., ServiceNow, ManageEngine, or similar)

• Security Awareness: Understanding of device hardening, updates, and anti-malware best practices

• Documentation: Ability to document processes, troubleshooting steps, and configurations

Key Responsibilities:

• Respond to and resolve third-line service desk escalations

• Support end-user device rollout, imaging, configuration, and troubleshooting

• Provide first- and second-line SharePoint support for business users

• Monitor system performance and infrastructure health using available tools

• Perform regular patching and updates of end-user devices and assist in managing group policies

• Assist with hardware lifecycle management and asset tracking

• Maintain comprehensive documentation of all activities and procedures

Application Process:

Please submit a CV that clearly outlines your qualifications, English proficiency, and direct experience with the technologies listed above.

Note: This position is assessed on a strict pass/fail basis for mandatory criteria. Only candidates who meet all minimum qualifications and experience will be considered. Attendance onsite in Wexford is required up to three days per week and cannot be waived.